Who we are

Haven; Home, Safe is a commercially operated, profit-for-purpose homelessness organisation specialising in housing solutions, providing hope, care and help to Victorian communities to prevent homelessness and end housing stress. Our organisation is on a journey to provide more homes and more support, through more meaningful partnerships.

Why work for us?

You will be joining a committed team that is building the capacity to be a force for good. We are delivering innovative support programs and property and tenancy management solutions to some of the most vulnerable people in our community. We have deep empathy for the communities in which we are embedded; always focused on the people who need us most.

Role Purpose

The Program Coordinator will ensure the effective operation of our Client Care team based in Preston, which provides support for clients experiencing homelessness crises. This role oversees triage, intake assessments, financial support, referral services and outreach efforts, whether in person or via phone. This important leadership role will ensure client needs are met within funding guidelines and maintain accurate records, all while applying trauma-informed practices to achieve solution-focused outcomes.

In this role, you will oversee both the client support function and also the funding and budget programs that enable the delivery of the service.

Full PD here